Certified Electronic Signature ↓
Certified Electronic Signature
Certified Electronic Signatures are a modern form of service for signing documents that are usually done directly using writing instruments/pens.

As long as the following three requirements are met, Certified Electronic Signatures are legally valid:

  1. Identity (ID)
    The identity of users of Certified Electronic Signature services has undergone a verification and validation process, ensuring that the user is who they claim to be.
  2. Integrity
    The data or information contained in a digital document signed with a Certified Electronic Signature is guaranteed to be intact.
  3. Non-repudiation/Signatory Consent
    Users of Certified Electronic Signatures cannot deny having digitally signed a digital document.
An Electronic Certificate is an Electronic Signature and identity that indicates the legal status of the parties in an Electronic Transaction issued by an Electronic Certification Authority. (can be viewed at https://tte.komdigi.go.id/apaitu pop-out-line )
Tilaka can support up to 25 Certified Electronic Signatures in one PDF document.
Yes, multiple Certified Electronic Signatures can be placed on the same page within a single PDF file.
No, the signatures can belong to different signers or the same signer within one document.
How To ↓
How To

Companies can register on the Tilaka Portal by following these steps:

  1. Send an email to info@tilaka.id or access the tilaka.id website and chat via Webchat.
  2. Tilaka Sales will contact the company's contact person.
  3. The corporate documents required for registration are: NIB, NPWP, or Deed & Decree.

If users want to change Multi Factor Authentication, please follow these steps:

  1. Log in to starsign.id pop-out-line
  2. Select Settings
  3. Select the desired Authentication Method
  4. Select Save Changes

If the User fails to upload documents for signature, then:

  1. If the user is going to perform single sign-on, make sure that the uploaded document has the extension .doc or .pdf. The screen will display the message "Upload failed, the document must be .pdf or .doc."
  2. If the User is going to perform multiple signs, make sure that the uploaded document has a .pdf extension. The screen will display the message "Upload failed, the document must be in .pdf format."
  3. If the problem is not caused by the issues mentioned in points 1 and 2, but the User is still unable to upload, then the User needs to clear the browser cache by following these steps:
    1. Log Out account,
    2. Clear the browser cache,
    3. Restart Browser,
    4. Log in again and sign.
  1. The applicant provides data to the Corporate Admin, including:
    1. Employee name as stated on ID card
    2. Active email addresses used by employees
  2. Corporate Admin inputs corporate applicant data:
    1. Log in at starsign.id/id/admin/login pop-out-line
    2. Select user management
    3. Select add user
    4. Enter the applicant's full name as stated on their ID card
    5. Enter the email address to be used by the applicant
    6. Click Register
  3. The applicant will receive a registration email. (The link in the registration email is only valid for 24 hours)
    1. Click the link in the body of the email
    2. Follow the registration process until completion
Troubleshoot ↓
Troubleshoot
Ensure that your device has a stable internet connection. If you are still experiencing this issue, please send a screenshot related to this issue to our email address cantika@tilaka.id.
Ensure that the uploaded documents are in .pdf or .doc/docx format. If you are still experiencing problems, please send a screenshot of the issue to our email at cantika@tilaka.id.
If the applicant encounters problems during the registration process, and the “Upload ID Card” button does not work, please click “Select Image” first, then click “Upload ID Card”.
Tilaka does not provide face re-capture after registration because the initial capture results have already gone through a verification and validation process.

Regarding the inability to sign with FR authentication, this may be caused by several things:

  1. Camera access is not allowed on the Tilaka portal.
  2. The liveness photo is slightly blurry when you first submit your selfie photo.

Temporary Solution: Temporarily switch to OTP authentication via email.

Permanent Solution: Send an email to cantika@tilaka.id

This error appears when the user has not set up MFA on the owner's account. Steps to reset MFA:

  1. Log in to your digital Signature account.
  2. Select the Settings menu.
  3. Select OTP/FR (adjust as needed).
  4. Save Changes.

After that, please try signing the document again.